Privacy Policy

This privacy policy applies to KTC Travel Group Ltd (KTC) and its subsidiaries. Kiwi Travel Club Ltd, KTC Motorhome Tours and KTC Seniors Tours.

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our information practices and the way your information is collected and used by KTC and its subsidiaries.

The information we collect

The types of personally identifiable information that KTC may collect on this web site and elsewhere include but are not limited to: name, address, gender, e-mail address, telephone number, fax number, credit or debit card information and emergency contact details. We may also collect information about your interests and use of or opinions about the various tours, products, programs and services offered by KTC and its partners.

We may also collect certain non-personally identifiable information when you visit our web pages or use our applications, such as the type of browser and operating system you are using, your IP address, your device identifiers, your Internet or wireless service provider, and location-based information.

How we use the information

We may use the information you provide about yourself or others to fulfill requests for our tours, products or services, to respond to inquiries about offerings and to offer other products, programs or services that may be of interest.

We may combine information we receive with outside records and share such information with third parties for use on our behalf to enhance our ability to market to you those products or services that may be of interest to you.

We sometimes use the non-personally identifiable information that we collect to improve the design and content of our publications and websites, and to enable us to customise your Internet experience. We also may use this information to analyse site usage, as well as to offer you products, programs, or services.

We will disclose information we maintain when required to do so by law, for example, in response to a court order. We also may disclose such information in response to a law enforcement agency’s request.

Agents and contractors of KTC that have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Policy by, for example, not using the information for any purpose other than to carry out the services they are performing for KTC.

To the extent allowed under applicable law, transfers and disclosures of personally identifiable information may also be made where necessary for the establishment, exercise, or defence of legal claims, to protect the rights and property of KTC, our agents, customers, and others, including to enforce our agreements, policies, and terms of use; or to protect the personal safety of any person.

Please note that if KTC or any of its subsidiaries or lines of business is merged, acquired, divested, financed, sold, disposed of or dissolved, including through merger of, consolidation, sale or divestiture of assets, the relevant customer database, including personally identifiable information we may possess about you, may, in whole or in part, be sold, disposed of, transferred, divested, or otherwise disclosed as part of that transaction or proceeding.

Although we take appropriate measures to safeguard against unauthorised disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy. Inadvertent disclosures may result, for example, when third parties misrepresent their identities in asking the site for access to personally identifiable information about themselves for purposes of correcting possible factual errors in the data.

Privacy options

If you prefer not to receive traditional mail or other off-line promotions from KTC please advise us at the postal address on our contact page.

If you prefer not to receive e-mail marketing from KTC or any other travel partners you can opt out by clicking on the unsubscribe button in the email or advising us at the email address on our contact page.

Our commitment to security

We have put in place appropriate administrative, technical and physical safeguards to help prevent unauthorised access, maintain data security and correctly use the information we collect. No system can be completely secure, however, and we do not guarantee that unauthorised disclosures and access will not happen.

Accessing, correcting, and deleting your personal information

We will take reasonable steps to accurately record the personal information that you provide to us and any subsequent updates. If you would like to request details of  your personal information please comtact the Privacy Officer (Athol Greentree) 0800 895 194 0r use our comtact form. CONTACT US 

Retention of personal information

We will retain your personal information while you have an account with us and thereafter for as long as we need it for purposes not prohibited by applicable laws. Thereafter, we will either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity. Your rights to request that we delete your personal information are set forth in the “Accessing, Correcting, and Deleting Your Personal Information” section above.